The Company:
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
Key Responsibilities:
- Rapidly display an understanding of the customer procurement function including its key stakeholders and their needs/wants within a predominantly public sector customer portfolio.
- Maintain revenue renewal and drive revenue growth from customer portfolio (60+) of designated existing accounts through direct actions such as meetings, presentations, webinars in addition to leveraging other corporate functions such as marketing, pre-sales and consulting capabilities.
- Ensure customer retention by developing trust and building relationships by identifying, understanding and facilitating any further needs of the customer.
- Contribute to sales strategy by identifying structured approach to account level up-sell opportunities, ensuring the growth and profitability targets are achieved.
- Actively communicate where new services, information or changes are relevant to a customer(s).
- Responsible for timely and accurate reporting on customer status, sales progress and account metrics as required including customer and sales administration efforts through formal and informal processes and tools, including up to date maintenance of salesforce.com.
- Demonstrate a continuously developing knowledge of the JAGGAER technology and services offering.
- Demonstrate an evolving understanding and presentation of the JAGGAER value proposition and competitive differentiators.
- Identify and continuously develop effective processes for account development role.
- Some travel (up to 50+%), predominantly around the MEA region.
Requirements:
- Degree educated or may be supplemented by proven relevant business experience.
- Established experience in a customer relationship, account management or business development role within a technology solutions environment comfortable managing a large volume customer portfolio.
- A true passion for delivering a best-in-class customer experience.
- Strong relationship builder at all levels internally and within customer organizations.
- Solid commercial and financial awareness with knowledge of sales / negotiation processes.
- Strong written, verbal and presentation skills.
- A self-starter, able to work independently whilst contributing to a team environment.
- Ability to work under pressure and meet multiple deadlines
- Must be proficient in Arabic and English languages and based in Dubai.
What we offer:
At JAGGAER you'll find great benefits, empowering culture, flexible work environment, much more!
Apply now and be part of our success!
Our Values:
At JAGGAER, our values shape everything we dofrom supporting customers and collaborating with teammates to building products and fostering our culture.
Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.
Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.
Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.
