Our client is one of the leading Forex trading organization in the MENA region, and they are looking for a SENIOR ACCOUNT MANAGER-RUSSIAN SPEAKER with a strong background in Forex space.
- Maintain and develop the client portfolio by giving tailored support and access to data our clientele's requirements.
- Offer excellent client experience and act as POC to the retail and premium clients solving any kind of disputes and proposing support across their transaction with the client.
- Guarantee to reach KPIs (net deposits/ active traded clients/ call time, etc.
- Improving customer service quality/experience, efficiency and lucrativeness.
- Answering emails, assisting with client deposits, trading, withdrawals, client training.
- Collaboration with related divisions to resolve concerns and grievances in a sensible manner.
- Providing precise data to clienteles concerning business's products and services.
- Arranging and giving financial market apprise on a regular basis.
- Updating reports in a daily, weekly, and monthly manner in relation to customer portfolio.
- Updating in-house systems with correct information.
- Giving feedback to appropriate departments regarding client's expectations and issues.
Requirements
- MUST HAVE UAE FOREX TRADING EXPERIENCE-CURRENT OR IN THE PAST.
- Bachelor's degree (Business, Finance, Economics or relevant field)
- 3- 5 years relevant experience in Trading and Sales industry.
- Passion about the financial market and trends.
- Significant trading experience would be an advantage.
- Global Equity trading experience will be an advantage.
- Knowledge of technical and fundamental analysis.
- Excellent numerical/mathematical abilities.
- Target oriented with the ability to work with initiative and within a team.
