Job Purpose
- First level checking scrutiny of transactions related to Cash management to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.
- To become a Subject Matter expert in Collection, Cash, Trust and various other processes in CMU
Key Result Areas
- Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
- To become a Subject Matter expert in Collection, Cash, Trust and various other processes in CMU
- Promptly ensure maker and checker entries before cutoff and ensure SLA is met
- Drive completion of ques without any follow-up from supervisors.
- Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
- Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
- Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
- Ensure all the GLs are balanced at the end of day.
- Actively learn to handle correspondences with internal stake holders and Business RMs
- Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
- Attend all inquiries/complaints (internal/external) promptly.
- Ensure all the clearing and collections account are balanced at the end of day.
- Actively participate in automation projects and involve in UAT for CMU projects
Knowledge, Skills and Experience
- Excellent communication skills.
- Strong interpersonal skills.
- 4 to 6 years of experience in back office operation in Cash Management Operations.
- Knowledge of Cash Management products.
- Good verbal/written communication in English is a must for all candidates along computer operating skills.
- Good knowledge of general banking rules and regulations.
