Job Purpose
To support the unit, team lead & unit manager in day to day activities of the unit
- Processing of all cases with strict adherence to approved delegated authorities and ensure strict implementation of the same.
- Use of best judgements in handling / processing of all the above listed activities and to interpret the situation and handle complex / odd cases
Key Result Areas
- Processing of Life & General Insurance onboarding applications within stipulated TAT
- Processing of maintenance / servicing related requests within stipulated TAT
- Ensure all onboarding and servicing requests are processed in compliance with banks OPM/SOPs.
- Co-ordination with insurance companies for onboarding approvals and servicing request closures
- MIS reporting's for business, finance, payout teams, quality, sales governance within agreed TAT.
- Reconciliation of claw backs and commissions receivable
- Posting of financial transactions for bank's income booking and transferring premiums to respective insurance companies accounts
- Processing of VAT related transactions in compliance to the FTA guidelines.
- Processing of refunds and cancellation requests
- Ensure allocation of all premiums transferred to respective insurance providers
- Handling of unit's common mail box with complete accuracy and timely responses
- Handling of all kinds of process related queries over the call from front line, insurance companies, call back teams, etc.
- Undertake other assignments / business requests as assigned by the Team Leader & Unit Manager.
- Recording system issues and intimating to Team Leader / Unit Manager for resolution
- Identification of manual activities / touch points in the unit and sharing with Team Leader / Unit Manager for automation.
Knowledge, Skills and Experience
- Comprehensive knowledge of general banking and Insurance products and services
- Conversant with local bank's policies, procedures, rules and regulations
- Capable of handling multiple tasks with strong inter personal and communication skills.
- Should have good knowledge of MS Office, with advanced proficiency in MS Excel
- Should be customer focused and achievement oriented
- Graduate with 2-5 years of work experience in insurance, admin / operations environment.
