Job Purpose:
To execute the implementation of sales activities and sales plan in the assigned area / region/customer, participate in negotiations and review sales contracts as directed by Management in order to achieve sales KPI , targets and objectives.
Process
- Acts as the Sales team interface with customers and other company departments in order to ensure understanding of customer requirements and proper communication between the Sales team and customers.
- Coordinates with Sales Manager to review all ongoing contracts to maintain an up-to-date understanding of customer terms and requirements for better informed Sales operations.
- Reviews all initial sales contracts, amendments, pricing letters etc. and ensures adherence to established policies, processes and regulations in order to take corrective action before releasing the documents for approval.
- Reviews outstanding and new customer complaints with the concerned department and provides appropriate response as per established policies and procedures, or escalate to the Sales Manager for more complex inquiries.
- Operates the customer portal and provides first line of customer support to ensure their understanding and good use of the portal
- Ensures customer's data and information all fully and accurately maintained indifferent Sales and Marketing platform, including and not limited to SAP , SPPE , Segmentation, Sales work force, CRM and any other programs and customer's data software
Operation Planning
- Monitors the agreed sales plan with the Sales Manager to measure performance against targets and take the required corrective action as directed by Management
- Prepares a periodic Sales operations reportand coordinates with production scheduling team / vessel allocation team to validate and follow-up on approved corrective action
Day-to-Day Operations
- Oversees the day-to-day operations of the Sales team for the assigned area / region to ensure that work processes are implemented as designed and complies with established policies, processes and procedures.
- Organize region sales in order to maintain minimum stock while achieving sales targets. Periodic review meetings with sales representatives and offices as assigned by Management
Sales Activities
- Coordinates with Logistics department in scheduling and shipment of products to customers in order to ensure timely delivery to customers.
- Coordinates with the Legal and Compliance department for legal review of new and non-standardized sales contracts in order to ensure compliance with the established legal policies and procedures.
- Coordinates with credit accounts receivable, insurance. Cast house, EHS, Potline, QA, supply, IT to provide necessary services to M&S department and clients
External Relationship Management
- Develop strong relationships with external customers.
Knowledge
- Needs to be up to date on information related to the Aluminium industry.
- Further develop technical understanding of products and their application.
- Expand the understanding of customer's business.
- Understand EGA's global position and link the strategies developed to maintain it .
Minimum Qualifications:
- Bachelor's degree in marketing/Sales/Commercials or related
- 2-3 years relevant experience in Marketing, Sales or Commercial area in similar industry, with preferably international experience.
- This role needs extensive travelling and would be stationed in one of the countries for business expansion and setup
Skills:
- Strong knowledge of the aluminium smelting industry
- Knowledge of commercial and operational systems/processes
- Understanding of a wide range of cultures and business practices
- Knowledge of ISO/TS and other quality requirements for Marketing& Sales and casting operations
- Ability to converse in English and Arabic (depending on the assigned region)
- Good Knowledge of the Sales and Marketing process flows
- Good Analytical and Interpersonal Skills
- Planning and Organizing Skills
