Job Purpose
First level checking scrutiny of transactions related to Clearing and centralized PDC area and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.
Key Result Areas
- Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
- Promptly ensure maker and checker entries before cutoff and ensure SLA is met
- Drive completion of ques without any follow-up from supervisors.
- Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
- Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
- Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
- Ensure all the clearing and collections account are balanced at the end of day.
- Actively learn the 2C process and handle correspondences with internal stake holders and Business RMs
- Record data, errors, complaints, and MIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
- Attend all inquiries/complaints (internal/external) promptly.
- Actively participate in automation projects and involve in UAT for Clearing projects
- Become a Subject Matter expert in Clearing & PDC processes.
- Flexibility to work in shift timings as per Management requirement.
- Centralized processing of back office transactions for all UAE branches.
- Close co-ordination with business groups for timely decisions.
Knowledge, Skills and Experience
- Excellent communication skills.
- Strong interpersonal skills.
- 3 to 4 years of experience in back office operation in Cheque clearing banking operations.
- Good verbal/written communication and computer operating skills.
- Good knowledge of general banking rules and regulations.
