Breadfast is a leading Q-Commerce player based out of Cairo backed & trusted by the world's largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries including bakeries, fruits & vegetables and household essentials through a unique mobile application and a best-in-class tech-enabled fulfillment operation that promises a game-changing grocery-shopping experience.
Breadfast was founded on dedication, integrity, inclusiveness, and respect. We believe that creating a work environment where we learn from each other, provide honest feedback, and empower each other to take initiative is essential to a healthy, positive, and open culture. We're always looking for creative and hardworking team players who thrive in a fast and exciting work environment.
What you'll do
- Coordinate between different teams to identify and solve business challenges in high quality and timely manner
- Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
- Look for continuous improvement opportunities
- Report updates regularly to each project's stakeholders
- Pilot and own new initiatives that transform our operations and improve the service we provide
- Lead cross-functional projects using insights based on data
- Ability to lead end-to-end projects (from planning the project to delivering results)
What you'll need
- 3+ years of experience in a relevant field
- Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
- Process-orientation
- Passion for data analysis and the ability to drive quality improvement
- Customer centricity
- Strong communication and ability to drive discussions and keep focus
- Exceptional written and verbal communication skills
- Bias for action
- Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems
- Passion for learning how things work and you're always looking for ways to innovate
- Previous experience in Project Management is preferred.
