Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems operations
Observe Core banking operations systems backups to ensure the safety of customer & bank data
Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking systems operational continuity
Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions
Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner
Follow up on handling of all related Core banking systems interfaces maintenance to provide full system functionality to internal & external customers
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews
Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems
Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers
Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience
Requirements
Qualifications & Experience
Bachelor's degree in Computer Engineering / Computer Science or its equivalent
