The Senior Business Analyst - ServiceNow will work on a wide variety of different programs to support diverse customer projects in our Enterprise and Telecom Business units. Your role will be to understand and modernize their legacy applications by migrating them to ServiceNow platform.
Responsibilities:
- Requirement Gathering: Collaborate with clients and internal teams to elicit, document, and analyze business requirements. Conduct interviews, workshops, and surveys to gain a deep understanding of client needs
- Requirement Documentation: Create clear and comprehensive requirement documents, including functional and non-functional requirements, use cases, and user stories within Agile framework. Ensure that requirements are detailed, well-structured, and traceable
- Analysis: Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Analyze data and gather insights to support data-driven decision-making and recommendations
- Technical Liaison: Work with a team of senior technical leaders to deliver solutions for clients. Bridge gap between our client's business requirements and the development team's technical requirements
- Stakeholder Communication: Ensure effective communication and understanding of project goals between clients and technical teams. Present findings and recommendations to both technical and non-technical stakeholders
- Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified requirements
- Risk Assessment: Identify potential risks and issues related to project scope, timeline, and resources. Develop mitigation plans to address these challenges
- Project Documentation: Maintain project documentation, including project plans, progress reports, and status updates, to keep stakeholders informed
- Client Training: Support users through training, as well as provide one-on-one technical assistance to ensure successful product implementation
Required Skills and Qualifications:
- Bachelor's degree in business, Computer Science, or a related field
- 3+ years of experience within IT sector. ServiceNow experience is a major +
- Proven experience as a Business Analyst, with a focus on product development and professional service contracts
- Strong customer service focus, project planning, and organizational skills
- Experience in the development of standard documentation - requirements specifications, use cases, design specifications, test plans and test scripts and other supporting system documentation
- Strong problem-solving and analytical skills
- Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
- Experience with testing software, tracking issues, and working with developers to ensure that requirements are being met
- Excellent communication and interpersonal skills, with the ability to facilitate effective meetings and workshops
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