Job Description
We are expanding our team in the Cairo office to keep up with the continued increasing demand within the business services market internationally. We specialize in market research, information validation and have extensive experience within the MENA region.
Our plans for growth, culture, and niche expertise makes our company an ideal employment opportunity for aspiring professionals to further their skill set and develop their career.
An opportunity is available to join a successful team of researchers.
Experience is not a must however good business sense, attention to details and an ambitious personality are sufficient for us to invest in long-term training. Full training will be given.
Job tasks include:
Managing incoming requests from start to finish by understanding the scope of work, project planning, and setting objectives and goals ensuring the correct time management for the completion of tasks.
Follow up the researcher team and handle all of the project aspects with the team.
Conduct web research on commercial entities through open public domain research.
Checking and verifying information.
Contacting suitable leads to gather and analyze the information given, by handling objections and questioning information given, ensuring the information provided is correct and in line with the task/project.
Reviewing and analyzing documents and information provided by external sources.
Updating notes, comments and actions through company software such as Trello, findings sheet and company CRM.
Ensuring a professional and respectable approach when conducting calls to leads or otherwise from the company, being prepared with scripts/purpose of the call, objective handling and controlling the outcome of a call.
Ensuring preparation of calls in order to meet task and project expectations by not having to call sources more than once.
Seeking advice from seniors where necessary to avoid task/project/call mistakes.
Preselecting correct sources for telephone interviewing / Keeping telephone calls to an average time of 10 minutes. Managing calls through strategies / correct handling and ensuring project objectivity and privacy of subjects as well as sources at all times, by carrying out discrete calls where necessary and dependent on scope and task.
Following correct script text to ensure flow of call and professionalism.
Meeting and ensuring project and task deadlines are paramount.
Carrying our clear and concise reporting, providing sources of information and links.
Working with team members or outdoor agents in gathering and analyzing information relating to a tasks & projects.
Providing and implementing solutions to problematic situations relating to tasks and projects.
Providing reports to CEO s regarding the projects who are handling by the researcher team.
Desired Candidate Profile
Profile:
Job Requirements
Requirements:
Very Good English language is a must (B2 - Upper intermediate).
Very Good Computer Skills is a plus.
Bachelor Degree is a must.
Proven experience in a research field is a plus.
Sound understanding of research methodologies.
Tele sales , Customer Services , Call Center and project Management Experience is a plus.
Strong problem-solving skills.
Attention to detail and exceptional written, verbal, and telephonic communication skills.
Cairo residents only, preferably Nearby Nasr City.
Working Conditions
We are located in Nasr City.
Fixed working hours from 8:30 am to 5 pm, 2 days off Friday and Saturday.
Package includes:
Attractive Salary + Bonus (based on KPI's).
Usual benefits available, Social insurance, Medical Insurance, etc.
Other Info:
Successful candidates will have full support and complete training.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
