Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a Senior Collection Executive, you are a vital member of the collection department and are responsible for contacting clients and informing them of their debts, negotiating payment plans, and ensuring payments are made in time. You will be responsible to work with delinquent accounts and attempt to collect payment from the debtors on behalf of the company or organization. You should follow all legal processes necessary to collect the amount owed, which may include taking legal action against the customers.
In this role, you will:
- Monitor customer accounts to identify overdue payments
- Monitor accounts to identify outstanding debts
- Review the company debtor list.
- Follow up on customer collections Find and contact debtors to arrange debt payoffs
- Maintain customer payment records by keeping accurate records and reporting on collection activity
- Facilitate advanced collections activity, such as sending letters of demand and reminder messages
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Contact customers and inform them of their overdue bills.
- Advise customers on their payment options and suggest methods of payments.
- Negotiate suitable payment plans.
- Prepare customer financial statements for banks and the state credit department.
- Write final notice warnings to customers when payments are not being made.
- Institute legal action when customers fail to pay their debt.
- Respond to customer queries
Requirements
- Bachelor's degree in Accounting, Business Management, or a similar field
- 3+ years of experience in collection
- Strong understanding of collection strategies, techniques, and best practices
- Knowledge of payment plans and collection procedures
- Knowledge of Microsoft office and to be very good in dealing with google sheets.
- Strong English communication
- Solid collection, analytical and negotiating skills.
- Excellent negotiating skills.
- Very good written and verbal communication skills.
- Strong problem-solving skills
- Effective oral and written communication skills
- Excellent interpersonal communication and problem-solving skills
- Proactive and passionate: You are independently capable of seeking information, solving conceptual problems and delivering high quality results in challenging situations
- Passion to learn and grow with a high degree of ownership.
- Results oriented.
- Analytical mindset with the ability to interpret data and generate insights for process improvements
- Ability to work independently and collaboratively in a dynamic and fast-paced environment
- Strong attention to detail and time management skills to prioritize tasks effectively
Benefits
- A fast paced, high performing team
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities
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