Job Overview
Manage the procurement of tour and experience products including hotels and transport. This role involves identifying, evaluating, and acquiring high-quality hotels, tour and experience offerings and transport capabilities to enhance our product portfolio and provide exceptional value to our customers.
The ideal candidate will have extensive knowledge of the travel industry, exceptional negotiation skills, and the ability to cultivate strong relationships with suppliers and vendors.
Job Scope
Supplier Relationship Management:
- Identify and establish relationships with tour operators, hotels, DMCs, experience providers, transport providers and other relevant suppliers.
- Negotiate favorable terms, conditions, and pricing with suppliers.
- Maintain ongoing communication to ensure service quality and address any issues.
Product Sourcing and Evaluation:
- Evaluate potential products based on quality, uniqueness, customer demand, and profitability.
- Perform due diligence on suppliers to ensure reliability and compliance with company standards.
Contract Management:
- Draft, review, and manage contracts with suppliers.
- Ensure all agreements comply with company policies and legal requirements.
- Monitor contract performance and manage renewals or terminations as needed.
Budget and Cost Management:
- Develop and manage budgets for purchasing activities.
- Monitor expenses and ensure cost-effective procurement practices.
- Track and report on spending, savings, and financial performance.
Collaboration and Coordination:
- Work closely with the sales, product development and marketing teams to integrate new products into the companys offerings.
- Coordinate with the customer service team to handle any issues related to purchased products.
- Participate in cross-functional meetings to align purchasing activities with business goals.
Quality Assurance:
- Implement and maintain quality control processes to ensure consistency and reliability of purchased products.
- Collect and analyze customer feedback to assess product performance and satisfaction.
- Address and resolve any quality-related issues with suppliers.
Reporting and Analysis:
- Prepare regular reports on purchasing activities, supplier performance, and market trends.
- Analyze data to identify opportunities for improvement and growth.
- Provide insights and recommendations to senior management.
Minimum Qualifications, Experience and Skills requirements
Essential:
- Bachelors degree in business administration, Tourism Management, Hospitality, or a related field.
- Minimum of 7+ years of experience in purchasing, procurement, or product management within the travel or hospitality industry.
- Proven track record of successful negotiations and supplier relationship management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- Proficiency in Microsoft Office Suite and procurement software/tools.
- Familiarity with travel booking platforms and industry trends.
- Pricing experience with complex product portfolio
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Proficient in Microsoft Excel and Tableau (or other BI tools) with experience in data visualization and analysis
- Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams
- Strong written and verbal communication skills with the ability to present insights to management and commercial teams in a clear and concise manner.
Desirable
- Led contracting function in DMC or Tour Operator
