Job Description
Job Description
KEY RESULTS ACCOUNTABILITIES
# Review the daily operations report submitted by the operator and highlight areas of underperformance to the
direct supervisor.
# Assist in preparing reports and collating information for the KPI attribution meeting with the operators of
Dubai Metro and Dubai Tram
# Monitor the operator's performance in customer service through daily review of the Mystery Shopper Survey
reports
# Review the RTA Survey reports, prepare the results monthly report, highlight areas of underperformance to
the direct supervisor.
# Coordinate all meetings related to Operations &/or Maintenance Performance for Dubai Metro and Dubai
Tram respectively
# Assist in developing the relevant business processes for the section
# Perform other responsibilities related to the position as appropriate.
# Conduct Inspections / Audits on the RTA Inspectors conducting the RTA Surveys
# Assist in the implementation of the Customer Satisfaction Survey with the various stakeholders
# Prepare report on the performance of the Dubai Metro & Dubai Tram with meaningful analysis, driven
information for the direct supervisor
# Verify data submitted by the operators on the performance of all rail systems
# Monitor the operator's performance in handling customer feedbacks via Customer Relationship Management
System
# Review the weekly KPI attribution report submitted by the operator and highlight areas of underperformance
to the direct supervisor.
# Assist in developing Code of Practice relevant to Dubai Metro and Dubai Tram
# Assist in developing inspection / audit checklist and conducting inspections / audits on the operators of Dubai
Metro and Dubai Tram
Qualifications
Education
# Bachelor Degree in Engineering: Electrical, Civil from a recognized university
Skills
# Experienced in operating Performance Monitoring Tool software for driverless metro
# Innovative problem-solver who can generate workable solutions and resolve complaints
# 3 - 7 years working experience in a railway environment.
# Good understanding in the operations of a driverless metro and its associated rail systems
# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple
concurrent projects.
# Proven ability to develop quality standards, testing procedures, inspection reporting formats, and ability to
conceptualize tasks and accomplish them.
# Exceptional listener and communicator who effectively conveys information verbally and in writing.
# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining
complex work processes
# Resourceful team player who excels at building trusting relationships with customers and colleagues.
# Computer-literate performer with extensive software proficiency covering wide variety of applications
# Good knowledge of statistical methods and their applications.
Job Category
Civil Engineering
Advertiser
Roads and Transport Authority
Department
Rail Operations
Educational-level
Bachelor
Required Nationality
All Nationalities (Priority for UAE National)
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
28/10/2024
Unposting Date
28/11/2024
