Senior Executive - Soft Services _Global Village_Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai's mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East's largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN's commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Executive Soft Services at Global Village, a part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

The FM Sr Executive - Soft Services is responsible for ensuring the highest standards of cleanliness, hygiene, and visitor satisfaction at Global Village. This role involves managing various soft services, including cleaning, landscaping and irrigation maintenance services, waste management( liquid and solid), and pest control, to enhance the overall visitor experience and operational efficiency. The executive also ensures compliance with health and safety regulations, optimizes resource utilization, and manages vendor contracts contributing to the facility's reputation and operational excellence.

Roles and Responsibilities:

• Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives.
• Establish and update policies and procedures for soft services to ensure compliance with health and safety regulations.
• Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality.
• Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal.
• Ensure that all soft services are delivered efficiently and effectively, meeting the set standards.
• Regularly analyze and optimize workflows for increased efficiency in Soft Service management processes.
• Prepare status reports of site condition and improvement initiatives.
• Manage contracts with external service providers, ensuring they fulfil their contractual obligations and deliver high-quality services.
• Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement.
• Develop and maintain emergency response plans for soft services.
• Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management.
• Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. develop and implement waste reduction and recycling.
• Generate detailed reports on the performance and efficiency of Soft-services and maintain comprehensive records of all operational activities, audits.
• Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies.
• Oversee the proper handling and disposal of hazardous waste materials.
• Managing and monitoring the quality of execution and performance of related service providers (pest control, Waste Management, custodial and high-level cleaning, landscaping)
• Ensuring contracted volume and scope of works stated in Annual Maintenance contract is delivered in full amount, addressing the in-compliance or bad performance.
• Monitoring contractor's KPI and acting in case of low performance.
• Reviewing and finalizing the contracts and scope of work related to Soft services.
• Conducting verification inspections of completed works. Ensuring all activities performed comply with local laws, statutory regulations, and relevant codes.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Minimum 2-year experience in soft services in relevant industries.
• Should have experience in handling third party services for cleaning, waste management, land scaping and HSE.
• Team management experience
• Knowledge of local laws and regulations in waste management and soft services
• Good communication skills

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!