JOB PURPOSE:
Close Monitoring of Fraud monitoring system alerts such as Falcon & Fraud Trap and other fraud management tools for all issuer transactions and report the transaction risk aspects from Issuer point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders for the same.
Job Context
Closemonitoring of various degrees of Alerts for all credit, debit, & prepaid cards generated by the Fraud Monitoring tool /systems for further action and proper investigation.
- Contacting cardholders for verification of suspicious transaction and suspected fraud activities.
- Setup and Maintenance of the customers Dispute files of fraud cases.
- Liaison with branches (Domestic & International) / divisions / Departments / member & International banks for transaction confirmation and suspected fraudulent activities.
- Handling of fraud investigations and preparing Information / Analysis reports for onward review and decision by the Assistant Manager Risk & Fraud and / or Manager Risk& Fraud Management - Card Centre.
- Daily review of MasterCard Alerts and Visa alerts for instant counteractive action.
- Abide by the compliance programs that monitor obligations towards externals parties including and not limited to Regulatory/Card Schemes/PCI DSS rules & regulations.
- Replacing of Cards that have been known to CPPs when reported by our counterparts and payments schemes (visa, Master card, UAE Central Bank, etc.)
- Maintaining & updating database of fraud cases and alerts and preparation of MIS.
- Coordinating with chargeback section for fraud related cases.
Maintaining joint record for file transferred to stores and ensuring records in order.
QUALIFICATIONS & EXPERIENCE:
- University Graduate.
- At least 1+ years experience of Risk and fraud related activities in a Card Center.
- Good English communication skills. (Spoken & Written).
- Knowledge of Arabic will be an added advantage.
- Knowledge of Visa & MasterCard Rules and Regulations.
- Good analytical skills.
- Self-correspondence ability.
- Good Telephone manners.
- Proficient in PC skills such excel.
