Efficiently install and configure IT systems at client locations, ensuring optimal performance
Provide excellent customer service by resolving technical issues within defined service level agreements (SLAs) and maintaining high levels of client satisfaction
Accurately manage asset tagging, verification, and inventory, ensuring minimal downtime and efficient system operation
Perform timely maintenance, updates, and troubleshooting for IT hardware, software, and networks
Collaborate with other IT team members, departments, and external vendors to ensure seamless IT support and integration
Provide training and support to clients, enhancing their proficiency with IT systems
Comply with company policies, procedures, and industry standards, ensuring a secure and compliant IT environment
Identify and mitigate potential IT risks and vulnerabilities, ensuring proactive resolution
Manage IT projects, from planning to post-implementation review, and contribute to continuous improvement in IT processes
Maintain accurate records and documentation for all IT assets, projects, and support activities
Work is performed on-site at various client locations, including offices, data centers, and industrial environments
Adherence to company policies, procedures, and health and safety regulations is required
Diagnose and resolve hardware, software, and network issues
Make on-site decisions regarding technical solutions within established guidelines, escalating complex issues to the IT Asset SR Manager when necessary
Maintain accurate documentation of all work performed and report on asset performance
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
5 - 7 years of experience in IT support, field engineering, or a similar role
Experience in asset tagging, verification, and IT asset management
Proficiency in installing, configuring, and troubleshooting hardware and software systems
Strong knowledge of networking principles and protocols
Experience with operating systems such as Windows, macOS, and Linux
Familiarity with IT asset management tools and software
Relevant certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified Professional (MCP) are preferred
Excellent problem-solving and troubleshooting capabilities
Strong communication and interpersonal skills for client interaction and team collaboration
Ability to work independently and as part of a team
Attention to detail and commitment to delivering high-quality work
