Senior IT Support officer

Tasks and duties

• Providing technical support to end-users by responding to their IT-related inquiries or concerns.
• Troubleshooting hardware and software issues and providing resolution.
• Installing, configuring, and maintaining computer systems, networks, peripherals.
• Managing user accounts and permissions for network access.
• Monitoring IT systems to assess performance and security needs, installing any necessary updates or patches.
• Training employees on using IT equipment and software.
• Maintaining records of IT issues, solutions and system changes.
• Working closely with IT teams to deploy and upgrade systems and infrastructure.

Required Skills:

• Bachelor of Information Technology
• must have good experience in Office 365 support services
• Basic Knowledge of firewall, routers, switches and access point
• preferable candidate available immediately