Senior Manager of Business Process Innovation

Department introduction

Keetai is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: We help people eat better, live better. Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keetai continue to increase R&D investment and advance in new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.

Job responsibility

Must speak Chinese and English,

• Output service rules for the takeaway industry, including the user side, merchant side, and rider side, to ensure a balanced experience on all three sides.
• Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control, and etc..
• Design takeaway journeys and scenarios in line with Saudi customers habits, and output applicable service processes, solutions, and communication tactics.