Job Description
- Responsible for delivering world class Operational support to the TCM business and proactively driving the E2E automation of key activities and processes within TCM Operations.
- Role responsibilities includes TCM Operations product support to RBG, CIBG & IBG customer groups.
- Effective management of TCM Operations, to ensure: adequate control over and monitoring of trading, market or credit risk; identification and escalation of deviations from authorized limits; and to ensure timely processing, settlement and accounting of FX, MM and Capital market, equity products (Local and Overseas).
- Develop and execute a TCM Operations market and transformation strategy that aligns with the Bank's vision, mission, and values.
- Implement appropriate control measures in line with internal and local & international regulatory / statutory framework (eg: Basel etc) within TCM Operations.
- This job will be responsible to lead, manage, and develop multiple TCM Operations specialist teams, operating both from office and remote locations.
Responsibilities
- To effectively lead planning, operations and problem solving to ensure high quality service delivery for TCM business in UAE, in line with agreed service level agreements.
- Partner with TCM and CIBG, IBG & RBG businesses and product teams to drive solutions for improved customer experience, efficiency, control and quality service delivery.
- Lead the standardisation and automation of activities and within TCM Operations to ensure quality, efficiency, and effectiveness.
- Driving efficiency through continuously identifying process and activity changes along with delivery of benefit realization.
- Ensure optimal staff productivity, and provide coaching and counseling whenever required to managers, including Job rotation, cross training, performance management and training needs and all other people related activities.
- Ensure that units operating procedures are clearly documented, reviewed and up to date. Processes are reviewed and effective controls are in place to mitigate risks and safeguard the bank and its customers.
- Ensure that all units function in a controlled environment and achieve and maintain a satisfactory Audit Rating and Nil Operational losses.
Proactive involvement & project engagement to ensure successful delivery of Mashreq's strategic projects through detailed plan developed for TCM Operations deliverables, appropriate progress reporting & escalation, and maximizing STP rates.
Qualifications
- Post Graduate Degree from reputed University desirable or a Graduate with requisite experience from a top bank.
- 10 years experience in Treasury Operations of medium-sized Bank at a Senior Management level
- Must have technical understanding of all TCM products to ensure proper recording and highlighting risk. Should also be familiar with valuation techniques of derivate products.
- Familiarity of Project Management in a Lean/Agile environment.
- Strong knowledge and understanding of emerging digital technologies, trends, and best practices.
- Excellent communication, presentation, and influencing skills, with the ability to communicate complex digital concepts to diverse audiences.
- Strong leadership, team-building, and problem-solving skills, with the ability to inspire and motivate others.
Good knowledge and understanding of local regulatory rules and legislation, and various international requirements.
