Senior Process Improvement Specialist

Responsibilities:

Engage with relevant stakeholders to understand business requirements and operational workflows.

Translate business requirements into documentation, such as processes, descriptions, flowcharts, and forms, to support automation efforts.

Gather data from various sources for analysis purposes, as directed.

Conduct interviews and meetings with process owners to define and map existing processes, ensuring standardization and agreement on inputs and outputs.

Maintain proper filing of documentation, adhering to consistency, templates, quality management requirements, and established standards.

Identify areas for process improvement and develop future-state activities in coordination with process owners, aligning with applicable quality management system (QMS) standards and internal organizational policies.

Provide information and support to individuals, teams, and departments on various QMS topics to promote awareness of quality principles and facilitate implementation.

Monitor QMS filing and archiving procedures to ensure proper document and record control at all times.

Qualifications:

Bachelor's degree in business administration, Computer Science, or a relevant field.

Minimum of 1 year of experience in quality and process management.

Customer-centric mindset.

Excellent communication and presentation skills.

Proficiency in MS Office and Visio.