Who is Ezra
Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE.
Our flagship products are Advance Credit Service (ACS), Nano and BNPL.
- ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit.
- Nano is a micro cash advance offered to mobile wallet users on demand.
- BNPL facilitates payment installments for products and services
As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing.
Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure.
But it doesn't end there. We're exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.
About the role
Reporting to the Head of Products & Portfolio, this role will be based in Dubai.
The Senior Product & Portfolio Manager / owner will design, validate, develop and launch all new products and ensure the smooth and timely delivery of new features from feasibility into production.
The incumbent will also manage delivery and implementation aspects, interacting with both internal and external stakeholders to ensure seamless delivery. You will be the product-related SPOC (Single Point of Contact) with external partners, Delivery & Implementation, Customer Success, Finance, Risk, Prediction, and Technology / Development teams.
Responsibilities | What you'll do
- Identify and finalize product specifications, overseeing the product design process from initial ideation to final project roll-out and go-live.
- Ensure agile product development processes, including regular review cycles, phased development approaches, and continuous feedback integration from relevant parties.
- Engage and liaise with relevant external and internal stakeholders to ensure the successful delivery of new products and robust operations of existing ones.
- Collaborate with Credit Risk, Finance, and Customer Success teams to prepare frameworks for measuring and tracking the profitability of existing products.
- Maintain portfolio growth and have an excellent understanding of Customer Value Management (CVM).
- Conduct necessary consumer and market research and analysis to drive future decision-making processes and build growth strategies.
- Perform market sizing exercises and analyze market trends to help accurately position Ezra in the market and develop strategies accordingly.
- Ensure high partner satisfaction levels by continuously monitoring and analyzing feedback from partners.
- Conduct competitor and market research to identify competitive edges and anticipate competitive product launches.
- Lead hands-on project management for product design, development, testing, and release by coordinating with development teams.
- Continuously improve customer experience to establish Ezra as an industry leader.
- Lead the growth agenda for new products and revenue streams.
- Lead the development and maintenance of appropriate collateral, including user guides, presentations, marketing content, and demos.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Coordinate and manage the delivery and implementation of new products, ensuring timelines are met and any issues are promptly addressed.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful product launches.
Requirements | What we are looking for
- Master's or bachelor's degree in computer science or business administration.
- Fluency in written and spoken English is required; proficiency in French is advantageous.
- Excellent product development and management skills, with a solid understanding of Telco-related customer journeys (USSD and App).
- Experience with agile product development methodologies.
- Expertise in conducting design workshops with partners and internal teams.
- Self-motivated with strong communication and presentation skills.
- Excellent analytical and critical thinking skills.
- Ability to work quickly under pressure and meet deadlines.
- Ability to thrive in a fast-paced environment where technology is constantly evolving.
- Must be patient, meticulous, and logical in their work, with the capability to prioritize tasks effectively.
