Job Description
Responsible for Hotel and domestic Reservations.
Review reservations booked daily.
Review arrival report daily.
Responsible for recording Company/Travel Agent Rates.
Liaise with the Operation Department in regards to occupancy, Rates Reservations Analysis.
Knowledgeable in hotel and guest room facilities/services.
Responsible for various Production reports and supply to each department concerned.
Ensure special handling of repeat guests and very VIP guests.
Observe and ensure that proper telephone manners are maintained at all times.
Monitors and coordinates group reservation activity with the Operations Manager.
Follows up on tentative bookings and updates reservation status
Reviews no-show and canceled reservations and processes charges according to the hotel s policy
Review room blocking for Long Stay. Suites and special group requests.
Supervising Group Reservations.
Maintain cordial relations with commercial clients.
Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
Responsible for maintaining a Neat and Orderly position at all times.
Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum revenue to meet or exceed the revenue target.
Desired Candidate Profile
Profile:
Minimum of 5 years experience.
Excellent command of the English language (spoken and written).
Strong computer skills (Microsoft Office).
Hard worker and ambitious.
Excellent time management skills.
Excellent communication skills.
Excellent negotiation Skills.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
