Position Overview: We are looking for a highly experienced and driven Senior Account Manager to join our team. The Senior Account Manager will play a crucial role in managing and nurturing key client relationships, driving business growth, and ensuring the delivery of exceptional service. This individual will be responsible for leading a portfolio of clients, guiding the account team, and collaborating with other departments to achieve client objectives and exceed expectations.
Key Responsibilities:
- Client Relationship Management:
- Build and maintain long-term, strategic relationships with key clients, acting as their primary point of contact
- Understand clients needs, business goals, and challenges to provide tailored solutions
- Serve as an advocate for clients within the company to ensure customer satisfaction
- Regularly meet with clients to assess satisfaction, identify opportunities for growth, and resolve any issues
- Account Strategy and Growth:
- Develop and implement account strategies to increase revenue, improve client retention, and identify new business opportunities
- Proactively identify cross-sell and upsell opportunities, aligning additional products or services to meet client needs
- Monitor account health and growth, ensuring targets and KPIs are met
- Project Management:
- Oversee the successful execution of client projects, ensuring they are completed on time, within budget, and to the highest quality standards
- Collaborate with internal teams (sales, marketing, operations, etc.) to ensure seamless service delivery
- Address and resolve any operational or delivery issues that may arise
- Team Leadership:
- Mentor and guide junior account managers and support staff, providing leadership and fostering a positive, productive team environment
- Ensure effective communication within the account team and between departments
- Provide training and support to junior team members to improve their performance and skills
- Client Reporting & Analytics:
- Provide regular performance reports, including KPIs, revenue forecasts, and other relevant metrics
- Conduct client presentations and reviews to demonstrate the value of services/products and progress toward goals
- Analyze account data and market trends to inform strategic decisions and improve client satisfaction
- Budget and Financial Management:
- Manage account budgets, ensuring profitability and cost control
- Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements
- Ensure all invoicing and payments are processed efficiently and in a timely manner
- Collaboration and Communication:
- Serve as a liaison between clients and internal teams, ensuring all parties are aligned on expectations and deliverables
- Contribute to strategic planning and decision-making to meet both client and company objectives
- Work closely with senior leadership to share client feedback and help shape company offerings
Qualifications:
- Education: Bachelor's degree in Business, Marketing, or a related field (preferred)
- Experience:
- 5+ years of experience in account management, customer success, or a similar client-facing role, ideally in a B2B environment
- Proven experience managing large or complex accounts, with a demonstrated ability to grow and retain clients
- Strong understanding of account management strategies, project management, and business development
- Skills:
- Excellent communication, presentation, and negotiation skills
- Strong leadership abilities with experience managing or mentoring a team
- Strategic thinker with the ability to develop tailored solutions for clients
- Proficiency in CRM software, Microsoft Office Suite, and reporting tools
- Excellent time management and organizational skills, with the ability to manage multiple priorities
- Personal Attributes:
- Results-driven, with a focus on exceeding client expectations and business targets
- Problem-solving mindset, with the ability to manage client challenges effectively
- High emotional intelligence and the ability to build rapport with diverse clients
- A proactive, can-do attitude, with a focus on continuous improvement
Salary:
- Competitive salary based on experience, with performance-based incentives
Benefits:
- Health insurance
- Paid time off (PTO)
- Career growth and development opportunities
- Performance bonuses
Why Join Us: This is an exciting opportunity for an experienced Senior Account Manager looking to work in a dynamic and fast-paced environment, with opportunities to lead, influence, and drive business success. If you are passionate about building strong client relationships, delivering high-quality service, and leading a talented team, we encourage you to apply!
