Job Description
Senior Specialist- Business Analysis Software & Applications
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Job ObjectiveJob Objective
Administer, monitor, and maintain various enterprise applications ensuring the integrity, and availability of all data and applications as part of an organization's information systems.
Key Responsibilities/Duties
Strategy and Planning
- Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with SAI's overall policies and procedures.
- Assist in the development, implementation, and update of the section's strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector's strategy and objectives, and SAI's mission and vision.
- Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
Operations (with sub-headings)
IT Governance And Strategy
- Contribute to the design, development, and communication of IT policies, procedures and operational standards for Applications development and configuration and implement across SAI to achieve maximum efficiencies and synergies in IT applications.
- Contribute to the development, maintenance, monitoring and update of all applications, projects documentations, user and admin manuals and guidelines to ensure up-to-date and easy accessibility of information.
IT Enterprise Application
- Monitor applications performance, identify issues that arise, and recommend solutions to troubleshoot and resolve the issue to maintain an error free application.
- Respond to user-reported errors in a timely manner and work closely with developers, service provider and end users to resolve user issues and ensure user satisfaction.
- Monitor and maintain documentation of all user instruction manuals and guidelines related to application development to ensure easy accessibility and up to date-information.
- Conduct application evaluation and test malfunctioning application affecting the integrity of all Authority's information on IT applications.
- Conduct periodic update and review on the applications security protocols, permissions, and access rights and take suitable measures for data integrity, security and access control to ensure confidentiality and protection of applications against threats or unauthorized access.
- Conduct period update on the applications, and ensure changes are reflected on timely manner.
- Provide reports on metrics regarding usage and performance of applications and ensure accuracy of information.
- Provide recommendations on changes and improvements required for application maintenance or protection.
- Liaise regularly with IT project managers and software engineers to ensure business requirements are met.
Talent Management and Development
- Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
- Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
- Keep current with updated information relevant to the role to ensure standard performance level is achieved.
- Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
- Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
Corporate
- Ensure adherence and compliance with all SAI corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
- Prepare section's related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
- Retain, document, preserve, and archive section's related physical and electronic records in accordance with relevant policies and procedures.
- Respond any section related queries and provide required support to relevant SAI's organizational units and employees as and when required.
- Utilize relevant technologies used within SAI in order to optimize work efficiency.
- Demonstrate compliance with SAI's values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
- Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
- Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
General
- The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
- The academic and professional certificates required and approved by SAI should be acquired within the period specified and based on the employee's Individual Development Plan.
- Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
- Ensure teamwork, collaboration, and dedication in performing duties.
Requirements
Academic Qualifications; Bachelors degree in relevant field
Professional Experience; 0 3 years of relevant experience.
Language Proficiency; Proficiency in Arabic and English.
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