Senior Technical Account Manager

Early Applicant

Exp: 5-7 Years

Job Description

Serve as the primary technical point of contact for assigned accounts, understanding client needs and ensuring satisfaction with technical solutions
Develop and maintain strong relationships with key stakeholders, providing expert guidance on products and services
Act as a trusted advisor, offering proactive solutions that enhance the customer experience and align with their business objectives
Manage support escalations and ensure timely resolution of technical issues, coordinating efforts across internal teams as necessary
Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvements and additional services
Stay current on industry trends and product updates to effectively communicate relevant information to clients
Collaborate with sales and marketing teams to identify opportunities for account growth and to ensure alignment on client strategies
Provide knowledge transfer and training sessions to clients, ensuring they are fully equipped to utilize products effectively
Document client interactions and technical solutions in a CRM system to ensure transparent communication and tracking

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
A minimum of 5 years of experience in a technical account management or similar role within the technology industry
Strong technical background with knowledge of software development, cloud solutions, and IT infrastructure
Excellent communication and interpersonal skills, capable of influencing and building relationships with clients
Proven problem-solving skills with a proactive, solutions-oriented mindset
Experience with CRM systems and account management tools
Ability to work in a fast-paced environment and handle multiple clients and priorities simultaneously
Relevant technical certifications are a plus (e.g., AWS, Azure, ITIL)