JOB DESCRIPTION
Role: Senior UX Researcher
Location: Abu Dhabi
Role Purpose:
- Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services.
- S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.
Key Accountabilities of the role:
- Organise customer recruitment and interview/workshop scheduling activities.
- Follow up with interview/workshop participants on attendance. Perform qualitative and quantitative research e.g. ethnographic field studies, focus groups, interviews, customer testing, competitive benchmarking, customer surveys and questionnaires.
- Synthesize research findings into meaning full reports and outcomes.
- Organise and manage notetaking during research interviews.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Experience in working at consumer-focused product companies delivering extraordinary user experiences.
- The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.
- Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving.
- Capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization
- A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests
- Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs
- Strong time management skills and the ability to be self-direct and prioritize
- A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge
Previous experience:
- 3+ years of experience in product/interaction design research in a consumer-focused organisation
- At a minimum bachelor's degree in design, Human-Computer Interaction, or a related field.
- Operational experience in prioritization and time-management
- Excellent written and verbal communication skills in English (Arabic is a plus)
- Knowledge of MS Office. Additional knowledge of design research tools is a plus (Dovetail, Lookback)
- Self-driven personality with proactive attitude and ability to maintain a structured working style
