Senior Voice and Multimedia Engineer

Early Applicant

Exp: 5-7 Years

Job Description

Administrate VoIP applications on an advanced level
Investigate and troubleshoot integration and performance issues
Assure stable availability for collaboration applications
Initiate changes and upgrades according to vendors recommendations
Assess the impact of changes
Prepare Scope-of-Work for changes
Monitor and size product licensing
Integrate and troubleshoot call recording solutions
Troubleshoot Gateways, CUBE, and SIP trunks
Prepare RCA for incidents and coordinate with vendors for resolution
Open tickets with TAC and provide needed logs
Interact immediately in emergencies out of business hours
Investigate escalated tickets
Handle ticketing queue and meet the team SLA
Design and implement voice and multimedia solutions for clients
Perform installation, configuration, and maintenance of voice and multimedia systems
Provide technical support to clients and troubleshoot issues related to voice and multimedia systems
Collaborate with cross-functional teams to ensure seamless integration of voice and multimedia systems with other network components