Overview:
The service advisor shall be responsible for receiving the customer at the reception physically or receiving and answering calls from new and old customers. They have to listen to the needs of the customers and schedule an appointment as needed. However, the service schedule shall be done in coordination with the service supervisor/manager.
Job objectives:
- Be enthusiastic and customer-focused and have the experience or be willing to learn about the marine and boating industry
- Properly documenting the receiving and delivery of customers equipment before and after a maintenance agreement
- Prepare maintenance/service quotation and send to the customer for approval
- Raise PRs for items requested by customers and following up with the supply chain team until the items are received
- Communicate with the warehouse for spare parts issuances and delivery upon customer's approval of the job quotation
- Booking the technicians productive work hours in the CRM system
- Receiving payment receipts from customers, forwarding to the account team for verification, and generating an invoice after job completion.
- Maintaining a good work relationship with the customers, technicians, and workshop supervisors.
Requirements:
- Diploma degree
- Proficient spoken English and writing skill
- Good Microsoft Suit experience (Word, Excel, power point), and proficient computer literacy
- Knowledge and experience with aftersales CRM
- Critical thinking ability, and excellent communicator
- At least 1-2 years experience in a similar role as an aftersales service advisor
- Problem solving skills
