Based in Doha, Qatar, Jaidah Group is a conglomerate that has been operating in a wide array of business sectors for over 100 years. Our focus on the future and its limitless potential has driven us to consistently evolve, making us market leaders in sectors as diverse as industrial supply, energy, automotive and heavy equipment.
Job Overview
Liaises both with customers and workshop personnel in order to clarify needs and expectations so that repair and service on vehicles can be conducted within an expected length of time and at expected cost and Quality Liaises both with customers and workshop personnel in order to clarify needs and expectations so that repair and service on vehicles can be conducted within an expected length of time and at expected cost and Quality
Job Description
- Establish rapport and trust with customers.
- Daily focus on upselling and achieve monthly given target on kpis
- Daily focus on sales ( labor and parts) target and minimize wip and always maintain below 3% on monthly basis
- Document vehicle problems by listening to customers describe them and by asking probing questions.
- Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
- Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Maintain communication with the workshop team leader and Technicians to obtain information on updates and status of repairs.
- Offer additional maintenance and repair services to customers when appropriate.
- Daily focus on CSI and NPS and deliver customer excellence having minimum 80% positive scores
- Undertake additional related responsibilities as required.
Competencies
Skills And Other Abilities
Education/Training
Job Knowledge
Experience
Culture & values
Communication Skills
Jaidah Group is an equal opportunity employer. We will not discriminate in employment, recruitment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the grounds of race, creed, colour, nationality or gender.
