About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
We believe that freedom is an inherited right
We are catalysts
We defend privacy
We cater to our customers to an unprecedented degree
As a Financial company, we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:https://exantecareers.com
About the Role
Be a part of geographically distributed ServiceDesk team
Act as a first point of contact for company employees located all over
the world
Help to troubleshoot problems with corporate workplace, such as laptops, local networks and Wi-Fi, printers, IP telephony
Work with cloud services like Google, Slack, Jira, Confluence, BambooHR, Kissflow, 3CX, etc.
Manage user access rights and permissions
Create and maintain automations and integrations to simplify the interaction of employees with internal services of the Company
Reporting line: Service Desk Lead
Location: Dubai
Worksite: flexible (remote/onsite)
Responsibilities
Providing Technical support for employees
Troubleshooting Windows and MacOS systems
System administration
Monitoring security alerts
Development of automation scripts
Maintaining Employee Onboarding and Termination processes
License management
Corporate equipment maintenance
Requirements
Upper intermediate English is a must
Knowledge of operating systems (Windows, MacOS)
Experience with Google cloud ecosystem, preliminary G-Suite
Experience with cloud services APIs (Google, slack etc.) is a plus
Basic experience with local area and Wi-Fi networks
Experience of programming languages (Python, Java script) is a plus
Be ustomer-oriented and cool-tempered, ready to fulfill repeating requests and resolve repeating issues
Good communication skills, ability and willingness to provide service of high quality
Benefits
Competitive salary & performance-based bonus programs
Corporate benefits (choose your preferred options)
Truly inspiring culture, pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work
