Job Description
Smart Technology Solutions, is a company that provides businesses and people with information technology support services. We have a huge client base in the MENA region, with our headquarters in Jeddah and offices in Riyadh and Africa.Our senior management staff is mostly made up of people who have worked here in junior positions. We'll provide you with not only a job but also an environment in which you may learn and grow. We're looking for people that are passionate about Learning, Training, development, help, Support, internal team service, and Customer Service. people who know how to have fun but also deliver great results. People who can embrace change easily and be very committed and determined.If this sounds like you, then we want you!What Are Your DutiesProviding service and support to all users of the Authority.Deploy and distribute updates, patches, and service packs based on approved change requests for users devices.User device support includes providing first-level support for user devices.Use the current service management system and update the service desk on assigned tickets.The presence of engineers in remote locations to provide support.And respond to any problems that may arise based on the expected expansion of new sites.Install and configure new user devices.Providing the service of transporting users devices from one location to another in the same building and transporting and installing devices from one location to another.First level support for the authority s applications on mobile phones.Providing the Authority with field engineers capable of communicating in Arabic/English.What are we looking for3 years in technical support and engineeringBachelor's degree of Computer Science.Expertise in software deployment and user device support.Proficiency in using the service management system.Capability to provide remote and on-site support.Skills in device transportation and installation.Knowledge of mobile device support.What we Offer:Full on-the-job training & support.Fun working environment and culture.Great opportunity for advancement.We See Equal at SMART:At our organization, we value diversity and are an equal-opportunity employer. Our employees come from a wide range of backgrounds, experiences, and perspectives. We'd want to include yours as well. Are you prepared to dazzle us with your brilliant ideasOur Core Values:DELIVER WOW THROUGH SERVICEEMBRACE AND DRIVE CHANGECREATE FUN AND A LITTLE WEIRDNESSBE ADVENTUROUS, CREATIVE, AND OPEN-MINDEDPURSUE GROWTH AND LEARNINGBUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATIONBUILD A POSITIVE TEAM AND FAMILY SPIRITDO MORE WITH LESSBE PASSIONATE AND DETERMINEDBE HUMBLEOur Vision:We are the wizards of tech, providing Extremely Trusted & Fun Technology solutions! Our mission To exceed expectations with a human touch. We're a close-knit family dedicated to supporting our Team, Partners, and Clients. Covering the Middle East and Africa, we aim to dominate IT Services for small and mid-sized businesses with our one-stop-shop solutions. Ready to join us on this exhilarating rideSo, if you're brimming with enthusiasm, skills, and a dash of humor, send us your application! Let's make the digital world a better, smarter place together!
Desired Candidate Profile
Education:
Bachelor of Technology/Engineering
Gender:
nm
Nationality:
Any Nationality
