Service Desk Engineer

Bachelor's degree in computer science, Information Systems or a related field.

Strong knowledge of operating systems like Windows, macOS, and Linux.

Experience in installing and maintaining computers, printers, and network devices.

Foundational understanding of network concepts like TCP/IP, DHCP, DNS.

Knowledge of basic information security principles and security procedures.

Provide technical support to users via phone, email, or in person.

Resolve complex technical issues related to hardware, software, and networks.

Manage and follow up on the technical support system and ensure quick resolution.

Analyse and diagnose complex technical problems and identify root causes.

Provide permanent and innovative solutions in recurring problems.