Job Description:
We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.
Roles and Responsibilities:
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP's in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments.
- To be aware of all fire prevention and safety regulations and procedures at all times.
- To report all emergency calls immediately to the management
Essential:
- Post-secondary diploma or equivalent
- At least 1-2 years experience in a Switchboard or Communication Center position
- Good level of English and Arabic
Desirable:
- Clear, calm, friendly and courteous voice to attend all calls
- 2 years experience in a Switchboard of a five star hotel in the Middle East
- Operational knowledge of the Front Stage operation and Organization
- Very well versed in Microsoft Office and related applications
- Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)
