ServiceNow CSM Consultant (Based in KSA)

ServiceNow CSM Consultant

Overview:

Join a leading organization at the forefront of digital transformation and IT service management. Our client is seeking a talented and motivated ServiceNow Customer Service Management (CSM) Consultant to join their dynamic team in the Kingdom of Saudi Arabia (KSA). This role offers an excellent opportunity to work on cutting-edge projects, with fantastic benefits and a supportive work environment. Saudi nationals and both Arabic and non-Arabic speakers are encouraged to apply.

Key Responsibilities:

• Lead the implementation and configuration of ServiceNow CSM modules to meet business needs.
• Work closely with clients to understand their requirements and provide expert guidance on best practices for ServiceNow CSM.
• Develop and execute project plans, ensuring timely delivery and quality of deliverables.
• Conduct workshops and training sessions for clients to ensure effective use of ServiceNow CSM.
• Collaborate with cross-functional teams to integrate ServiceNow CSM with other IT systems and tools.
• Provide ongoing support and maintenance for ServiceNow CSM implementations.

Requirements:

• Certified ServiceNow Administrator (CSA)
• Certified ServiceNow Customer Service Management (CSM)
• Proven experience in implementing and managing ServiceNow CSM modules
• Strong understanding of IT Service Management (ITSM) and Customer Service Management (CSM) processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Willingness to relocate to KSA if not already based there

Benefits:

• Competitive salary with great benefits
• Comprehensive medical insurance
• 22 days of annual leave
• Relocation assistance for non-local candidates
• Opportunities for professional development and growth within the organization
• A diverse and inclusive work environment

Additional Opportunities:

Our client is also looking for Technical Developers and ServiceNow GRC (Governance, Risk, and Compliance) Consultants. They are particularly interested in hiring Saudi nationals and other Arabic speakers, although applications from all nationalities are welcome.

Why Join Our Client

This role offers the chance to work with a globally recognized organization that values innovation, collaboration, and professional excellence. You will be part of a team that is dedicated to delivering top-notch solutions to clients and making a significant impact in the field of IT service management. The commitment to their employees is reflected in their excellent benefits package, supportive work culture, and opportunities for career advancement.

Application Process:

If you are passionate about ServiceNow and happy to relocate to Riyadh, KSA, and meet the qualifications listed above, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are a great fit for this role.