Company Description
Unikomm is an Elite ServiceNow Partner and a leading digital transformation firm based in Riyadh. We help leading organizations in Saudi and the Middle East build, develop, and enhance their IT and business operations, increase business efficiencies, and reduce costs associated with downtimes and poor process design. Our teams provide complete IT lifecycle management services, including operating and managing IT environments 24/7. Contact us today to learn more.
Role Description
The ServiceNow Platform Architect is a full-time on-site role based in Riyadh. You will join one or more of our projects team and own the delivery of high quality customer outcome. The ServiceNow Platform Architect will be responsible for managing and leading ServiceNow development, solution, integration, and system architecture. The ServiceNow Platform Architect will work collaboratively with cross-functional teams to ensure the successful implementation of ServiceNow solutions.
Responsibilities
- Design and architect scalable solutions: The ServiceNow Platform Architect is responsible for designing and architecting solutions on the ServiceNow platform that meet business requirements while adhering to best practices and scalability principles.
- Lead platform implementation projects: They lead implementation projects, collaborating with cross-functional teams including developers, business analysts, and stakeholders to ensure successful deployment and adoption of ServiceNow solutions.
- Provide technical guidance and mentorship: They offer technical guidance and mentorship to development teams, assisting in resolving complex technical issues, reviewing code, and ensuring adherence to coding standards and platform best practices.
- Evaluate and recommend platform enhancements: The ServiceNow Platform Architect evaluates new platform features, upgrades, and enhancements, making recommendations for adoption based on business needs, industry trends, and technical considerations.
- Drive platform governance and optimization: They establish and enforce platform governance policies, ensuring compliance with security, performance, and regulatory requirements. They also identify opportunities for platform optimization and efficiency improvements, driving continuous improvement initiatives.
Qualifications
- At least 6+ years of ServiceNow platform experience
- Experience in Integration, development, and project leadership.
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Proven ability to lead and manage cross-functional teams
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- ServiceNow certifications CMA / CTA highlight desirable. Qualified candidate will be sponsored for the program.
- CIS-ITSM or CIS-CSM is a must.
- Experience working with ServiceNow ITSM, ITOM, ITBM, CSM, and SPM across multiple large projects
- Experience in Agile and Waterfall methodologies
- Arabic speaker preferred but not mandatory.
Benefits
- Competitive fixed and variable pay
- Flexible work environment
- Relocation assistance for candidates and family from outside Saudi Arabia
- Extensive training and development program
- Full medical and travel benefits for candidate and family
- 22 working day paid leave
