Organization- Hyatt Regency Dubai
Rsum
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Communications Centre is responsible to contribute to the smooth and efficient running of the Communications Centre within the Rooms Division.
- To operate the switchboard in accordance with the department's operational standards.
- To attend to the hotel guest in all communication from inside and outside the hotel.
- To answer the telephone calls at all times (never let the telephone ring more than twice),clearly and in a most friendly manner.
- To use the correct procedure for handling calls, including all billing forms, message handling, and the selling of guest services and restaurants in the hotel.
- To ensure that the proper charges are written out for overseas calls, as per laid down instructions.
- To ensure that all overseas bookings are recorded accurately and placed with the very minimum of details.
- To handle wakeup calls promptly as requested.
- To ensure that when required, the doctor is contacted with the minimum delay and that the Assistant Manager Front Office is informed.
- To ensure that all V.I.P.s InHouse are entered on the V.I.P. Board.
- T o maintain the Log Book from shift to shift for any information or comments of guests.
