About Us:
Mohamed & Ramy is a leading barber shop brand specializing in men's skin care and grooming services delivered in a luxurious manner. Established in 2009, our brand has set the standard for excellence in men's grooming, providing top-notch services tailored to meet the unique needs of modern gentlemen.
Position Overview:
We are currently seeking an experienced and motivated Shift Supervisor to join our team. The Shift Supervisor will play a key role in overseeing the operations of the barber shop during assigned shifts, ensuring excellent customer service, efficient workflow, and a positive experience for both customers and staff. This is an exciting opportunity for a dynamic individual with a passion for the barber shop industry to contribute to the success and growth of our business.
Responsibilities:
- Supervise and coordinate the activities of staff members, including barbers, receptionists, and assistants, during assigned shifts.
- Provide guidance, training, and support to staff to ensure high-quality service delivery and adherence to company standards and procedures.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, resolving issues promptly and professionally.
- Oversee the scheduling of staff members to ensure adequate coverage during peak business hours, breaks, and vacations.
- Assist in inventory management, including monitoring stock levels, placing orders for supplies, and conducting regular inventory checks.
- Collaborate with management to implement marketing strategies and promotions to attract new customers and retain existing ones.
- Handle administrative tasks such as processing payments, maintaining accurate records, and preparing reports as needed.
- Ensure compliance with health and safety regulations and company policies at all times.
Skills and Requirements:
- Previous experience in a supervisory or leadership role in the barber shop or beauty industry preferred.
- Strong leadership abilities with the ability to motivate and inspire a team to achieve goals and objectives.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Solid organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Proficiency with computer systems and software applications, including POS systems and Microsoft Office Suite.
- Flexibility to work evenings and weekends as needed to accommodate business hours.
Why Join Us:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Dynamic and supportive work environment.
- Chance to be part of a collaborative and innovative team.
Mohamed and Ramy is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.
