About Us: Welcome to our growing family of supermarkets, dedicated to providing unparalleled service and quality products to our valued customers across Dubai. With expansion plan of 10 new stores, we're seeking a highly skilled and motivated individual to join us as a Store Manager. This pivotal role offers an exciting opportunity to lead a team, drive operational excellence, and contribute to the continued success and expansion of our brand.
Areas of Responsibility:
1. Operations Management:
Oversee all aspects of store operations to ensure efficient and effective functioning.
Oversee day-to-day operations of the store to ensure smooth functioning.
Monitor and manage inventory levels, manage stock rotation and merchandising and ensure
optimal product availability.
Implement efficient processes to maximize productivity and minimize wastage and expiry.
Maintain cleanliness, safety, and hygiene standards in compliance with regulations.
2. Team Leadership and Development:
Recruit, train, and supervise store staff, providing guidance and support to foster a high-performing team.
Conduct regular performance evaluations, coaching sessions, and training programs to enhance employee skills and morale.
Foster a culture of accountability, teamwork, and excellence to drive productivity and customer satisfaction.
3. Customer Service Excellence:
Lead by example in delivering exceptional customer service, resolving issues, and ensuring customer satisfaction at all levels.
Implement strategies to enhance the shopping experience, promote loyalty, and drive sales growth.
Monitor customer feedback and market trends to identify opportunities for improvement and innovation.
Champion a customer-centric approach by ensuring that all customer inquiries, complaints, and feedback
are addressed promptly and courteously.
4. Sales and Marketing:
Develop and execute sales strategies to achieve revenue targets and maximize profitability.
Analyse sales data, market trends, and customer preferences to optimize product assortment and pricing and adjust product offerings accordingly
Collaborate with marketing team to plan and implement promotional activities, events, and campaigns to attract and retain customers.
Develop and implement strategies to drive sales growth and meet revenue targets.
Coordinate promotional activities, displays, and events to attract and retain customers.
5. Financial Management:
Develop and manage store budgets, expenses, and financial reports, ensuring accuracy and compliance.
Monitor sales performance, analyze variances, and take proactive measures to achieve financial targets.
Identify cost-saving opportunities and implement strategies to improve profitability while maintaining quality and service standards.
6. Compliance and Regulations:
Ensure compliance with all local laws, regulations, and company policies governing retail operations.
Conduct regular audits and inspections to maintain standards of safety, hygiene, and quality.
Address any compliance issues or concerns promptly and implement corrective actions as necessary.
7. Vendor and Supplier Relations:
Manage relationships with suppliers, negotiate contracts, and ensure timely delivery of products and negotiate favorable terms and agreements including RTV for expiry and non-sold items.
Monitor supplier performance, product quality, and pricing to optimize sourcing and procurement processes.
Identify new suppliers, products, and opportunities for cost savings and innovation.
Monitor product quality, pricing, and delivery schedules to ensure reliability and consistency.
Identify opportunities for sourcing new products and expanding product lines.
8. Community Engagement and Brand Representation:
Represent the store and the brand in the local community through participation in events, sponsorships, and partnerships.
Build relationships with customers, and all stakeholders, to enhance brand visibility and reputation.
Implement initiatives to support corporate social responsibility goals and contribute positively to the community.
Requirements:
Bachelor's degree in business administration, Retail Management, or related field (preferred).
Minimum of 5 years of experience in retail management in FMCG/Supermarkets/Hypermarkets, preferably in leadership role.
Strong leadership, communication, and interpersonal skills.
Proven track record of driving sales growth, managing budgets, and achieving operational targets.
Knowledge of retail operations, merchandising principles, and inventory management best practices.
Ability to analyze data, make informed decisions, and adapt to changing market dynamics.
Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
Competitive salary package with performance-based incentives.
Health insurance coverage and other benefits as per company policy.
Opportunities for career advancement and professional development within the organization.
