- Must be located in Cairo, Egypt** Join our vibrant fintech startup, Benjamin, backed by top-tier venture capitalists Play Ventures & F4 Fund. We're on the lookout for an experienced and forward-thinking Social Media Moderators to join our team!
At Benjamin, we're passionate about rewarding everyday actions through our MoMo's (Money Moments). Benjamin is a new cash-rewards platform for consumers, merchants and gamers to earn cash, called Benjamin Money Moments, by completing daily tasks, playing casual games, viewing content and ads, and making everyday card purchases with cash back.
Key Responsibilities:
- Engage with Users: Actively engage with users on platforms like Reddit, Facebook, and Instagram to foster a positive community environment
- Manage Public Interactions: Monitor and manage public interactions to ensure compliance with community guidelines and promote a positive brand image
- Address Concerns: Respond to user inquiries, concerns, and complaints promptly and professionally
- Promote Positive Engagement: Create and share content that promotes positive engagement and community growth
- Monitor Trends: Stay up-to-date with the latest social media trends and user behavior to inform engagement strategies
- Collaborate with Teams: Work closely with marketing, customer support, and product teams to ensure consistent messaging and address any emerging issues
- Crisis Management: Implement strategies to manage and mitigate potential PR crises on social media platforms
- Reporting: Provide regular reports on social media activities, highlighting key insights and areas for action
Qualifications
- Minimum of 2-3 years in social media management, online community management, or a related field
- Exceptional written and verbal communication skills with a strong attention to detail
- Ability to handle challenging situations and complaints with a calm, solution-oriented approach
- Proficiency in using social media management tools and platforms
- Strong analytical skills to interpret social media data and provide actionable insights
- Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment
Ideal Candidate:
- Demonstrates a deep understanding of user needs and concerns
- Takes initiative to improve processes and user interactions
- Capable of handling criticism and stressful situations effectively
- Brings fresh ideas to enhance community engagement and satisfaction
Why Join Us
- Lucrative Compensation: Maximize your earning potential with competitive salaries and rewarding bonus structures that recognize your dedication
- Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement
- Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation
- Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment
About Benjamin Capital Partners
Benjamin Capital Partners stands as the backbone of the revolutionary Benjamin App, a cutting-edge cash-rewards platform designed for consumers, merchants, and gamers alike. Known as Benjamin Money Moments, this platform offers users the chance to earn cash through a variety of engaging activities such as completing daily tasks, playing casual games, browsing content and ads, and enjoying cashback on everyday card purchases.
The Benjamin app opens up a world of possibilities for consumers to earn Benjamin Money Moments through a wide array of everyday activities, including purchases, mobile gaming, and ad engagement. As an emerging force in the fintech arena, Benjamin is committed to reshaping the future of cash rewards, one rewarding moment at a time.
Learn More: www.benjaminone.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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