SOCIAL WORK ACTIVITY MANAGER

Mdecins Sans Frontires (MSF Lebanon BO) is currently recruiting SOCIAL WORK ACTIVITY MANAGER French Speaker as International Mobile Staff Overseas.

Mdecins Sans Frontires (MSF) / is an international, independent, medical humanitarian organization that delivers emergency aid to people in more than 70 countries who are affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation and our actions are guided by medical ethics and the principles of neutrality and impartiality.

• What are MSF Activities:
• We offer basic healthcare, perform surgery, fight epidemics, rehabilitate and run hospitals and clinics, carry out vaccination campaigns, operate nutrition centres, and provide mental healthcare. Our activities include the treatment of injuries and disease, maternal care and the provision of humanitarian aid. Where necessary, we set up sanitation systems, supply safe drinking water, and distribute relief to assist survival.
• What International Mobile Staff Means:
• Being part of MSF International Mobile Staff Pool means that you will go to work on projects in any of the countries where MSF works. Each project you go to will require a certain period of commitment (6 to 12 months). It also means that you are flexible, committed, and made your personal choice to be part of projects that may be located in the most remote places in the world, often in a tough environment or circumstances with limited resources and amenities.

SOCIAL WORK ACTIVITY MANAGER :

Main Purpose :

Designing, overseeing, and monitoring all the Social Work (SW) related activities in the project, in order to address the people's critical social needs that include patient social support and community- based social interventions, assistance and protection, taking into account the social determinants of health, in order to foster a holistic approach to people's needs and to safeguard the well-being, safety and dignity of MSF patients.

Accountabilities :

In close collaboration with the PMR / PC, co-define and implement the overall SW strategy, according to SW methodologies, in coherence with overall operational strategy and the MSF SW framework, in its key pillars (case management, patient social support and community-based social interventions).

Ensures regular collaboration and coordination with the MSF teams, to guarantee that the SW component is integrated and coherent with the medical strategy, and as such contributes to the objectives of the project, and fostering multidisciplinary work towards holistic and person centred care.

Contributes to the analysis of the context, focusing on the social determinants of health and identification of recurrent vulnerabilities, patterns of violence, displacement and exclusion, as well as critical assistance and protection needs, within the project environment, together with project coordination, MHPSS, Humanitarian Affairs, HP and SW teams.

Supports in the development of protection objectives and interventions based on the context analysis.

Ensures ongoing capacity building and supervision of the SW team.

Ensures regular reporting on SW and protection activities.

Below the accountabilities are organized according to the SW pillars/levels (individual, facility and community). To be adapted according the project's strategy that can emphasize one or two pillars, or the three.

1) Social case management:

In collaboration with the PMR and PC, and taking into account the SW team's experiences, co-define and regularly reviews the case management strategy (including intake criteria, pathways and exit criteria) and processes which includes SW assessment, planning, development, implementation of the case plan, monitoring of case follow-up and appropriate data collection. In collaboration with the PMR and PC, and the SW team, setup, monitor and actively maintain a mapping of social services of reliable partners within the project area in order to guarantee coordination with other service providers, both formal and community based. Actively network with relevant stakeholders (social partners, government social services, CBOs, CSOs, national, international NGOs, authorities) that are involved in SW activities and attend relevant sub-cluster meetings (such as for example on protection, child protection, GBV etc) to ensure complementarity of services and identify gaps.

Build cooperative relationships and monitor the accessibility, availability and quality of services provided by non-medical partners based on beneficiaries feedback collected by the SW team.

Ensure that critical social needs of individuals are responded to by SW teams, according to feasibility and the scope of the project, either by direct provision of social support or by referring to relevant external services.

Support and coach the SW supervisor and the SW teams, as well relevant (para)medical staff, to ensure provision of quality case management and person centred social services (welcome, assessment, intervention

plan, safe referral, follow up, closure) in respect of SW principles and best practices.

Intervene directly for the management of complex cases (e.g. high risk of recurrence of violence, unaccompanied minor, etc.) as defined according to the context.

Organize regular meetings on case management to discuss concerns, challenges and collectively resolve cases, in collaboration with other disciplines.

2) Social support

In collaboration with other managers, PC and PMR, support the establishment of a safe, dignified and confidential environment of care within the MSF facility, fostering the promotion of patient's information and rights, accessibility to feedback and complaints mechanism.

Support the analysis and reporting of patients feedback to PC and PMR to seek for ways of improvements.

Ensure that SWs foster patients agency and provide adapted accompaniment to patients along their pathway (entry-stay-discharge) and respond to potential special needs (e.g. care-taker). Ensure that patients are provided with comprehensive information to help them make informed decisions (regarding asylum procedures, availability and eligibility criteria for social support services, risks related to their situation, etc.) Contribute to the sensitization on the concepts of protection mainstreaming, child safeguarding, protection from sexual exploitation and abuse.

3) Community-based social work activities

(in close collaboration with other components of the project (medical, mental health, HP-CE):

Via assessments, and in close collaboration with PMR, PC, outreach, HP-CE, MHPSS, SRH, identify vulnerabilities

and critical social needs of assistance and protection within the community and contribute to seek solutions

to mitigate risks (identification of risk and protective and resilience factors).

Strengthen protective factors through multidisciplinary community-based activities.

Contribute to the process of co-designing and implementing multidisciplinary community-based interventions.

Requirements:

Education - Essential: Bachelor degree in Social Work or Social Sciences related to people's

care (law, anthropology, sociology, etc.)

- Bachelor's degree in social work highly recommended (at least 3 years, including

theoretic and practical curriculum)

- Master's degree in social work or social sciences is an added value.

Experience Essential: minimum 3 years professional experience in managing social work or similar

programs (protection, psychosocial, sexual and gender-based violence,)

Highly desirable: Work experience in health-related, humanitarian, protection and/or

migration context.

Proven experience of delivering social / protection case management in emergency

settings is an added value.

Languages :

Essential English, French, Arabic, added Value : Spanish , Portuguese

Competencies :

Commitment to MSF's Principles, Behavioral Flexibility, Results and Quality Orientation,

Teamwork and Cooperation, People Management and Development

Residency :

MSF Lebanon Branch Office is responsible for the recruitment of professionals from Lebanon and Egypt

If you are a resident in Lebanon or Egypt and have a work permit, you can apply regardless of your nationality

How to apply

If this is a role you see yourself in, please apply on our website by submitting a copy of your CV together with a letter of motivation : https://hr-web.msf.org/Announcement/Details/447section=69

We look forward to receiving your application!