Soft Services Package Manager

Job Title: Project Manager

Company: El Seif Operation and Maintenance.

Location: Riyadh, Saudi Arabia

About Us:

El Seif for Operation and Maintenance Co. ESOM is a leading Integrated Facility Management Services Provider working in the local market and applying the highest international industry standards.

Currently ESOM provide services in more than 30 cities nationwide with a Headquarter in Riyadh and offices in all major cities. Impressive range of projects from small and straightforward, to large and complex have been executed.

Our team members, more than 8,000 people, focus on giving our clients the best opportunities to ensure their customers and colleagues, in turn, have excellent facility experiences.

It's the excellent level of service that has earned us the reputation of being value-oriented, efficient and resourceful IFM Service Provider.

ESOM is part of El Seif Group which was founded seventy years back. It is one of Saudi Arabia's leading private conglomerates, with diversified interests in Construction, Engineering, Total Facility Management, Logistics, Healthcare Infrastructure and Development.

Job Objective:

The Soft Services Package Manager is responsible for overseeing the delivery and management of soft services, including cleaning, security, landscaping, and waste management, ensuring high-quality standards and client satisfaction.

Soft Services Manager Effectively manages and enhances the delivery of soft services, including catering, cleaning, and housekeeping, to ensure high standards of service quality, customer satisfaction, and operational efficiency. Aim to consistently meet and exceed service level agreements (SLAs), while proactively seeking opportunities for process improvements, cost optimization, and team development. Strive to maintain strong relationships with both internal stakeholders and external vendors, ensuring services are delivered within budget and align with organizational objectives and health and safety standards.

Key Responsibilities

• Responsible for forecasting, budgeting, and preparing weekly and month-end reports. Includes oversight of day-to-day operations in catering, cleaning, and housekeeping, ensuring compliance with BICS standards and procedures.
• Assisting in auditing processes and maintaining records, controls, and performance checks for quality accomplishments in the soft services area.
• Ability to calculate rewards and penalties, ensuring the contract is delivered cost-effectively. Managing and reporting on expenditures and budgets.
• Handling maintenance needs, coordinating repairs, and following up on corrective measures. Working closely with technical staff for implementation of maintenance needs.
• Responsible for full customer engagement and monitoring key elements of the FM service. This includes ensuring SLAs are met and exceeded and providing a key interface between project customers and contracted service providers.
• Ensuring safety and security standards are upheld in all soft services areas.
• Evaluating ideas for additional scope of work, providing innovations, and continued improvements. Responsible for a continuous improvement review and development of initiatives to optimize soft services performance.
• Utilizing principles of project management methodology to manage operations-related projects effectively.
• Show and practice leadership, prioritize people resource management including coaching, employee development, and engagement. Participates in recruitment, inductions, and performance management.
• Building and maintaining strong working relationships both internally and externally. Completing personnel appraisals, handling HR policy and procedures, and arranging regular team meetings.

Qualification:

• Bachelor's degree in hospitality management.
• Minimum 10 Years
• Suitable Catering qualifications, Driving license and BICSc preferable.