Company Profile
Virtual IT is an Information Technology Solutions and Services organization. Our objective is to deliver state of the art application solutions that connect buildings, people and processes, by eliminating data silos and aligning solutions into one shared information platform, empowering all building stakeholders with actionable and meaningful insights.
Virtual IT is a Planon Software (www.planonsoftware.com) partner, providingComputer Aided Facility Management (CAFM) /integrated Workplace Management (iWMS) and Facility Services Business Solution (FSBS) software applications with presence in UAE, KSA, Qatar and Cyprus.
Job Description
We are seeking to employ innovative, creative and enthusiastic individuals who will join our team of software application consultants. The position will involve the provision , of installation, implementation, parameterization, training and support services for our CAFM / iWMS / FSBS solutions covering mainly our KSA customers.Positions are open for our Dubai and our KSA office. The position will also entail pre-sale and post-sale support.
Responsibilities
- Meet with customers, analyse and document their business requirements
- Collaborate with other consultants to establish and promote implementation best practises
- Estimate work required and work with the project manager to plan resource allocation
- Implement and parameterize our solutions based on customer related industry
- Setup processes and data structure related to Property, Space, Asset, Maintenance and Energy Management
- Identify and recommend product parameterization, enhancements or work-around solutions
- Follow up on project tasks and escalate matters promptly to project lead / project manager
- Develop custom reports and KPIs according to customer requirements
- Produce supporting documentation and train customers on the implemented software application
- Provide customer on-site and remote support for onboarding and ongoing accounts
- Pre-Sale support, including preparing and presenting application demos
- Data migration using ETL methodology mostly with SQL databases and Excel
- Developing interfaces with ERP, BMS and other third party applications
Qualifications
- College or University degree related to Computer Science / MIS / Facilities Management / Engineering
- Good understanding and experience of related Real Estate, Space Management and FM Business Processes
- Previous experience in implementing SaaS or on-prem application software solutions
- Experience in either Asset Management, CAFM / iWMS, ERP, CRM or other related applications
- Ability to analyse and document customer requirements
- Ability to understand and design work-flow process diagrams
- Ability to train customers and demonstrate the functionality of the system
- Experience in development of reports, dashboards and KPIs using tools such as Power BI and Crystal Reports
- High proficiency in MS Office Suite including Visio
- Experience in implementing, supporting and developing under an MS SQL Server environment
- JasperReports and Java-based knowledge and experience
- Experience in IoT infrastructure and Sustainability related projects will be considered an advantage
- Excellent customer service and client management skills
- Self-motivated, comfortable working independently and taking initiative
- Excellent verbal and written communication in the Arabic and English Language
The remuneration package will be based on the experience and compliance of the candidate in the above Duties and Qualifications.
What we offer
A competitive salary based on previous experience and qualifications
Regular salary review based on performance and market fitness
Medical Insurance
The successful candidates will receive extensive training and qualifications on both the business and technical aspects related to the position.Please forward your application at [Confidential Information]
