Analyze the functional and non-functional requirements for the automation, integration, and digital transformation business requirements.
Transform it to a SRS/HLD/LLD document.
Implement on wide scale new digital technologies, Omni Channels, Social Media customer server platforms,analytics and robotics, self-services and IVR technologies.
Implement any automation plan for the organization internal systems.
Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.
Acts as technical team lead for the implementation team of new digital products and services.
Works with internal stakeholders, technology providers, and system implementation houses.
Assists with troubleshooting and offers support to internal representatives.
Build any required Technical documentation, User manuals, and Training Materials for any new/existing implementations.
Business As usual
Deliver on time all the assigned analysis, development, and integration tasks as per the business plans
Report team progress and activities to the digital services manager.
Working with digital services manage to architect, design, and build project plans for all the new implementation
Working with digital services manager on designing solutions for new business opportunities
Performing any required R&Ds and POCs in the areas where better services can be provided for existing clients leveraging new deploying digital technologies
