Who are we and what we stand for
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning, and work-life integration we're a great place to work and we are continually striving to be the best place to work!
Your Role Magic happens when you bring great people together!
Provide front and back office pre-sales technical support for the End User Commercial organization.
Visit customers (End Users and associated consultants, EPC, System Integrators) where there are qualified opportunities.
Recommend and design a competitive architecture (Advanced on Industrial Automation Solution -PLC/ Scada) and recommend system implementation that optimally meets the customer needs and requirements.
Introduce and promote the complete Industry Business Architecture (from End to End) offer in terms of strengths and weaknesses and possibilities.
Advanced knowledge for the market trends for digitalization and Industry
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Build demos to help the customer visualize the main solution concepts (proof of concept - POC)
Provide recommendations & support in terms of migration from or interconnectivity with the Industry Business Legacy offer.
Develop /influence the relationship with consultants, EPC, and system integrators to be armed in early detection opportunities and support Spec in the Tender Documents.
Develop and write the required technical proposal document and validate the proposed commercial documents.
Opportunity follow-up and lead Generation supporting the Growth of the Software families.
Help to secure the order by providing differentiating elements to the Commercial team for the proposal
The System Architecture Expert in coordination with the sales force is to actively detect and follow up leads to reorient towards billable pre-sales / pre-project services, such as pre-project consultation project, feasibility studies, site audits.
Qualifications
Minimum 4 year Technical Support, Sales and/or customer service experience preferred;
Previous sales/Solution Architecture experience an advantage
Have Advanced knowledge according to the specialization if needed (Automation, PLC , HMI , AVEVA Edge ,AVEVA plant, Wonderware System Platform and Unified operation center)
Fluency required in English and the language of the country he/she supports (English fluency is mandatory in case of constant required contact with a Regional Advanced Support Center)
Working software and Scada knowledge essential;
PC skills (Microsoft, Windows, ERPs)
Strong verbal and written communication skills are required
Demonstrate a flair & understanding of customer support issues, flexibility, and an ability to learn quickly;
Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
Ability to develop and maintain customer rapport;
Primary Location: EG-Cairo-New Cairo
Schedule: Full-time
Unposting Date: Ongoing
