Solution Specialist

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We dont just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel The journey starts here, with you at SITA.

Assists with the technology planning and design choices within solutions used to meet the business requirements of SITA customers.

- Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment;
- Establish and maintain a professional relationship with customers;
- Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements;
- Work closely with Account Managers/Directors to develop sales and accounts development strategies;
- Promote SITA by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops;
- Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally;
- Support the technical qualification of customers communication needs through knowledge of current, new or evolving technologies, and SITA solution portfolios;
- Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals;
- Own the technical and commercial parts of proposals submitted to customers;
- Work closely with project manager to ensure efficient transfer of projects for implementation;
- Collect and report on all customer service subscription parameters in order to analyze and identify potential customers requirements and proactively work with customers to source for new opportunities;
- Interact with colleagues to gain and share ideas and opportunities, provide coaching and mentoring in pre-sales activities;

* 3-5 years of experience in Information Technology or Telecom Industry

* Degree or equivalent experience in Engineering or Computer Technologies

* Technical certifications would be a plus (e.g. Cisco CCNA ITILV3)

• Addressing Customer Needs
• Business Case Justification
• Commercial Acumen
• Networking
• Partnering for Clients Success
• Problem Solving
• Products and Services
• Quality in Design
• Requirements Analysis
• Solutions Development
• Strategic Thinking
• System and Technology Integration
• Technical Writing/Documentation
• Technology/IT Consulting

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

WHAT WE OFFER:

SITAs workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).

You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.

Professional Development: Unleash your potential with our training offers via Coursera!

Flex-location: Benefit for 30 working days from anywhere around the world each year!

Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.