Job Description
OVERVIEW/BASIC FUNCTION: Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business. RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Follow Spa opening procedures. Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines. Guest Service Assist members/guests in the following areas: a. Spa, dining and other reservations and information. b. Shoe service (men's locker attendant will do). c. Locker key administration e. Pool and Fitness room f. Towels, robes, sandals and amenities maintenance. Assist with lounge Food and Beverage service as needed. Attend all scheduled staff meetings. Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests. Explain and promote all spa facilities, services and activities. Knowledgeable in all aspects of spa services, programming and reservations. Receive and manage all locker room supplies and equipment. Continually strive to improve the procedures at the spa attendant's desk. Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests. Follow spa attendant's procedures in the spa policy/procedure manual. Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff's knowledge base and effectiveness. Attend all spas training sessions on a consistent and regular basis. Responsible for maintaining helpful, cooperative relations with co-workers. Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual Responsible for adhering to Rosewood Abu Dhabi's core values. Responsible for assisting and establishing and maintaining standard of excellence in professional image and service. All other duties as required. QUALIFICATIONS: Experience: Minimum 2 years experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest's service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. Language: Required to speak, read and write English. Additional language is an asset Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
