Job Description
Job description
NAOS CX seeks a dedicated Spanish Email and Chat Customer Service Representative to join our team. As a Spanish Customer Service Representative, you will handle customer inquiries and issues via email and chat. You will provide top-notch support to our Spanish-speaking customers, ensuring their questions are answered and problems resolved promptly and professionally.
Responsibilities:
- Respond to customer inquiries via email and chat in Spanish.
- Provide accurate, valid, and complete information using the right tools and methods.
- Resolve customer complaints and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Communicate and coordinate with colleagues as necessary.
- Ensure a high level of customer satisfaction by meeting customer needs effectively.
Job requirements
Requirement:
- Fluency in Spanish (written and spoken) is a must.
- Basic understanding of English.
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using email, chat platforms, and other computer applications.
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
