To deliver and support cross-functional business effectiveness initiatives to continually enhance business performance through consultation, collaboration, projects, and support activities including but not limited to Customer Journey management, On-time performance and Program/Portfolio management.
KEY RESPONSIBILITIES
- Facilitates the management of critical cross functional business effectiveness engagements and programs aimed at improving efficiency and effectiveness of all entities.
- Implements new Business Intelligence methodologies for cross-business performance management of corporate wide programs such as Customer Experience, On-time Performance, and any future initiatives.
- Directs in-depth analytical solutions, models, interpretation, and segmentation of data to improve in business effectiveness.
- Maintains up-to-date understanding of industry standards / processes and deployment of new enabling technologies driving business effectiveness.
- Develops working knowledge of emerging concepts of Digital transformation, Big Data, Business Intelligence, Mobility, connected devices and internet of things.
- Supports trials and site visits for benchmarking and development of POC (proof of concepts) as necessary.
- Collaborates with internal stakeholders to develop the best strategies for leveraging customer insights to derive and action relevant customer experience metrics.
- Develops detailed implementation plans, in collaboration with line managers, as agreed upon following a review of business and change management proposals.
- Documents all project efforts in requisite systems and tools, formatting them for convenient access and serving as a readily available reference for operating departments to facilitate the implementation of agreed-upon process changes
- Leads cross-functional business teams, conducts workshops to identify solutions for the most pressing business challenges, with the aim of achieving target KPIs as agreed upon with sponsoring Chief(s).
- Oversees and assists in establishing a project portfolio, implementing robust project governance within designated business departments, ensuring effective management, maintenance, monitoring, and reporting of projects.
Qualifications
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Education
- Bachelor's degree (or equivalent)
- Candidates pursuing / completed - Masters or MBA (preferred)
Experience Specific Requirements
- Degree in STEM (Science, Technology, Engineering & Math) related fields or Aviation Management.
- Graduate in Industrial Engineering, Operations Research, Mathematics, Consultancy, or graduate level education in scientific / commercial discipline.
- Experience related to processes and productivity improvement in a reputed organisation.
- Aviation / Hospitality industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline/Hospitality Industry preferred.
- Experience in data analytics and the application of analytics to customer/operations areas.
- Experience in Project management/execution.
- Experience in customer insights & embedding analytical results to guide decision making
- Preferred No. of Years (without Relevant Degree) 8
Systems, Licensing, Language or Certification Requirements (Preferably)
- Artificial Intelligence, Data Analytics, Data Presentation tools i.e., Tableau / Power BI etc.
- Demonstrated ability to apply statistical modelling techniques and exploratory data analysis.
CORE COMPETENCIES
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.
