Job Purpose:
An operational role in the Aspen Technology Enabled Shared Services business unit responsible to for the implementation of enhancements and continuous improvement initiatives that enables the development of system solutions to drive Supply Chain efficiency and value creation. To bridge the business requirements with the correct technical systems solution. To understand the business challenges and be accountable and responsible for implementing and managing changes to the system to match user requirements. To ensure effective and efficient system delivery and support to Aspen's Global Supply Chain including complex incident resolution and end-user support.
Job Requirements
Educational qualifications & experience
- B Degree in Supply Chain Management, Commerce, Mathematics, Statistics, Engineering, Computer Science or related
- Training and/or certification in BPM, SDLC, ITIL, DevOps, Agile
- inaxis Certifications Advantageous
- RR Author Level 2
- Administrator Level 1
- Talend
- 8 years+ working experience in Supply Chain systems, Inventory Management systems.
- 5+ years experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation
- Pharmaceutical or manufacturing industry experience preferred
- Configuration and technical design experience in Kinaxis
- Advanced Knowledge of Supply Chain related Business processes
- Deep knowledge and extensive experience in administration, authoring, and integration of APS solutions
- Knowledge of Kinaxis, SAP PP and/or other planning systems
- Strong business knowledge of forecasting techniques, demand planning, replenishment and inventory optimisation, master data and integration with finance
- Work in high pressure environment and ability to troubleshoot and diagnose environment with remediation plans, priorities and timelines
- Effectively and efficiently be able to prioritise and execute tasks
KEY PERFORMANCE AREAS:
- Responsible for the implementation of enhancements and continuous improvement activities for the Group Supply Chain Systems with direction from Group Digital Technology and the Supply Chain Group functions.
- Participate in design sessions with business to identify and address business challenges using current systems and put recommendations forward to resolve.
- Document and manage changes to documentation detailing IT related standard operating procedures and processes
- Ensure, where applicable, functionality is built taking into account reusability and moving away from point solutions paradigm of thinking
- All incidents and requests are followed up and resolved in the agreed timeframe
- Internal and external customers are updated as to the progress of their incidents and requests, enhancements or projects in process
- A professional attitude is displayed when responding to customers needs.
- Have a desire to help and serve the business stakeholders to meet their needs. This is about listening to the customers, working with them, understanding their requirements and concerns and focusing on the reasons why they require a particular service.
- Provides advanced troubleshooting skills to resolve technical problems.
- Manage CAPA (Corrective Action and Preventative Action)
- Pipeline Management - work demand management
- Manage the full software development design lifecycle of changes and smaller projects
- Technically resolve incidents and requests/enhancements. Work with service providers to deliver on more complex requirements.
- Manage technical solution sprint backlog including effort estimation, prioritization workflow and deployment of solution enhancement
- Assess Application and integration risks and construct remediation plans to overcome these
- Comply with quality assurance processes
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