Job Description
Duties and Responsibilities:
Project Planning and Designing
Create implementation plans, and designs and generate detailed technical implementation report for each undertaken project.
Generate design, implementation, disaster recovery, and other technical documents if required.
Stay current on industry trends and new technologies and recommend future initiatives.
Implementation
Install new products and apply performance and security procedures.
Supervise the migration of existing solutions and apply needed updates.
Complete configuration and upgrading based on the design and specifications of client proposals.
Perform Product health check.
Testing, Documentation and Reporting
Complete integration and test the applications and systems.
Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
Provide timely status reports to supervisors and project managers.
Provide project LLD design and project implementation plan.
Technical Assistance and Consultation
Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
Follow-up on major accounts in terms of technical support and proactive support service.
Maintain applications, and operating systems and performed various preventative maintenance tasks for clients.
Provide hands-on training to the customer Knowledge Transfer .
Run Instructor-led classroom training.
Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements.
Desired Candidate Profile
Profile:
Bachelor's degree in Computer Engineering or any related IT field
5+ years of experience in Hardware Services
Excellent command of both English & Arabic languages (writing, reading & conversation)
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Skills:
Good troubleshooting skills
Good planning skills including contingency and system availability planning.
Good experience in administration procedures
Good communication skills in both Arabic and English
Good follow up skills
Good Presentation skills and good reporting and documentation skills
Technical Skills Requirements:
Proficiency of datacenter devices and system engineer Operation & Support such as EMC storages ,Dell Server and Vxrails
Proficiency of Virtualization environments VMware vSphere, ESXi and VSAN
Good experience Backup system Operation & Support such as Veritas NetBackup, Avamar, VEEM ,and networker
Good xperience in SAN storage and SAN switch Operation & Support
Good experience of DR operation and management
Good experience in Linux administration and support
Good experience in VMware high availability design and implementations
Good experience in Installing patches and performing system updates for storage, VMware and Linux for large amount of server and in bulk
Certification:
VMware VCP
Veeam
EMC storage
Red hat
Education:
Bachelor of Technology/Engineering(), Bachelor of Science(Computers)
Gender:
nm
Nationality:
Any Nationality
